The first Pivot (of Many)
Post launch, we saw significant early interest, but our Daily Active Users (DAUs) were down, and session times were notably low. We paused development to analyze key value drivers in the user journey and optimized the product to help customers reach those milestones faster. In parallel, we amplified our efforts through a focused communication strategy via website updates, webinars, and social media support to engage users more effectively.In addition to product changes, we shifted our customer strategy from targeting startups to focusing on more established companies. Our ICPs became more defined, targeting professionals within these firms, from enthusiasts to managers, for whom market testing is their bread and butter.These strategic decisions helped shape the product, ultimately leading to our first set of recurring customers.